Exceptional Service Standards
Top Workplace Richmond
(2021, 2023, 2024, 2025)
Top Workplace USA (2022)​
Core Values
Integrity...
Innovation…
Ownership...
Connection…
Excellence...
Service...
Platinum Service
Providing platinum service is the goal of all CCV employees.
Our motto, “An Evolution to Excellence Through Continuous Improvement,” can be seen in everything we do and is the
heart of CCV’s culture.​
Vision
To be the finest club in the nation, where the happiest people work and the most satisfied members belong.
Long-Tenured Employees
The heart and soul of a successful club is rooted in the quality of staff, and CCV’s excellent work environment is evident in the number of long-tenured employees.
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20% of the Club’s employees have worked at CCV for 10 years or longer.
45 employees have worked at the Club for 20-29 years.
20 employees have worked at the Club for 30 years or longer.
Culture Crew
At The Country Club of Virginia, exceptional service begins with an exceptional culture. The CCV Culture Crew exists to connect people to purpose, put values into action, and ensure accountability every day. By fostering an environment where employees feel valued, supported, and inspired, the Club strengthens the very foundation of its service standards.
How Culture Crew Delivers:
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Prioritizing the employee experience – recognizing that engaged, fulfilled employees deliver extraordinary service to members.
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Aligning the needs of each operational department – ensuring consistency and collaboration that elevates service across the Club.
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Evaluating initiatives through CCV’s Culture Framework – guiding decisions that reinforce excellence, integrity, and continuous improvement.
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From recruitment to retirement, Culture Crew plays a vital role in supporting CCV’s ongoing “evolution to excellence through continuous improvement.”
Through this work, Culture Crew ensures that CCV’s people, values, and purpose are always aligned—driving the exceptional service that defines the Club.
Employee Recognition Programs
Through High Fives and Game Changers, CCV reinforces a culture where recognition fuels motivation, employees feel valued, and members benefit from a team inspired to deliver extraordinary service every day.
High Five
The High Five is CCV’s peer-to-peer recognition program, created to encourage daily gratitude and celebration among colleagues. By recognizing the positive impact of a teammate’s actions, employees strengthen connections, foster collaboration, and highlight the importance of each individual’s contributions to the Club’s success.
Game Changer
The Game Changer award is CCV’s manager-to-employee recognition program, designed to celebrate individuals who consistently raise the bar on excellence and bring the Club’s core values to life.
